Frequently Asked Questions - Kauai.gov

Frequently Asked Questions

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County Directory

Frequently Called Numbers

Area code is (808)

ADA Coordinator	241-6203
Public Information Office	241-4903
Recycling Information	241-4841
Driver's Licensing	241-4242
Police Dispatch (Non-Emergency)	241-1711
Agency on Elderly Affairs	241-4470
Transportation Agency	241-6410
Housing: Development	241-4444
Housing: Section 8 (HUD)	241-4440
Park Reservations/Camping Permits	241-4463

Links to each section of this page:

Agency On Elderly Affairs
Agency On Elderly Affairs >> RSVP
Finance >> Purchasing Division
Finance >> Real Property Collections
Liquor Department
Permitting
Public Works >> Engineering >> Design & Permitting
Refuse Collection
State of Hawaiʻi Identification Cards

Common

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How can I apply for a job at the County? How can I contact the Mayor? I have a complaint for the County. Who should I call? Who do I contact to get an Identification Card, not a driver’s license? Who can I call with questions about my driver’s test? How can I set up a neighborhood watch in my community? How do I make a reservation for a park pavilion? Does the County sponsor recycling programs on Kauai?

Agency On Elderly Affairs

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How can I get financial assistance for medical bills and electric bills? How can I get housing? How can I get a handicapped parking placard? How can I get a “Will“ and “Advance Directives” done? How can I get someone to come clean my house for FREE? How can I qualify for a home delivered meal? How can I get a photo I.D. card?

Agency On Elderly Affairs >> RSVP

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Who can become a Kauai RSVP Volunteer? What does a Kauai RSVP volunteer do? Where can I do Volunteer Work? What Do I Get From Volunteering? How do I Enroll as a Kauai RSVP Volunteer?

Finance >> Purchasing Division

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How do I request for a Bid or Proposal? How do I find Hawaii State & County Government notices?

Finance >> Real Property Collections

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When are the tax due dates? Is there a discount for early payment? If you offer installments, is there a tax minimum to qualify for installments? Or is the installment offered no matter how much the bill is? Do you accept postmark as timely payment? If the due date falls on a Saturday or Sunday does the due date roll to the following business day as timely payment? What is the Penalty Percent and Interest for late payment? Is the bill required to be paid if the property is under protest/value being appealed with assessor? If so, what percentage of the bill should be paid? Do you accept electronic payments made by taxpayer (online payments by credit card, etc.)? Where can I find information on prior year taxes and how much I paid? Do you accept electronic payments made by a third party (online payments by credit card, etc.)? What is the physical address and mailing address for tax payments? How can I make a payment?

Liquor Department

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What happens to a minor who is who is caught with alcoholic beverages? What happens to a minor who is found to be using a fake ID? What happens to the parent of a minor who is caught violation the liquor laws? What happens to someone who sells or serves liquor to a minor? What are the most frequently issued liquor law citations? What does the law consider a public place? How does the law define possession in relation to alcoholic beverages? Who enforces the State liquor laws? How do I obtain a liquor license? How long before I can get my liquor license? Do I need a Red/Blue Card in order to serve/sell alcohol? How old do I need to be to get a Red/Blue card? Do I need to make an appointment to take the Red/Blue Card exam? What do I need when I register for the Red/Blue Card exam? How much does it cost to get a Red/Blue Card? How old do you have to be to purchase alcoholic beverages? Do you offer a class prior to the Red/Blue Card exam, and is there a study guide available?

Permitting

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What are the fees for a building permit and who do I make a check payable to? Can I proceed with installing my septic system before obtaining my building permit? Where can I get the Planning Department's contact information? The building permit application AND the contractor's statement form both have a field to supply the "Job Address". The site where I will be building does not have an address yet. How can I fill out this information? I have questions regarding permitting with the Department of Health. Where can I find answers to my questions? Where can I find application forms for the Department of Water? I have questions regarding grading, grubbing, and/or stockpiling. Where can I find answers to my questions? Is my house in a flood zone? What flood zone is my house in? Is the lot I am thinking of buying in a flood zone? I will be building in a flood zone, what do I have to do? Where can I get information on obtaining an address for my residence? Am I required to submit my Single Family Residence Plans to the Fire Prevention Bureau for review? What types of plans must be submitted to the Fire Department's Prevention Bureau Where can I get information on ADU requirements? When should I call the Fire Department Prevention Bureau for inspections? What is expected in order to pass the Final Inspection? I have a question that is not answered here. What should I do? Where can I get an Application to connect to the Public Sewer System Is a public sewer system available in the area where my property is located? Concerning a "Wastewater Treatment Capacity Assessment": Is this assessment required for my property or is it waived? If yes, how much does it cost? What is the fee for a sewer connection? How do I get to the Click2Gov Building Permits portion of the County website? The Square Footage for my building is stated to be zero (0). Why is this information not available? On the "Application Fees" page, several of the application fee descriptions are stated as "PERMIT FEES-ALL" and are not descriptive enough to be helpful. How can I determine what each listed fee is for?

Public Works >> Engineering >> Design & Permitting

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I want to do some grading / grubbing / stockpiling, what do I have to do? I need a streetlight on the road near my house, what do I do? A street light on my street is flickering or went out, who do I call? How do I request an address for a new building? How do I request address for existing building?

Refuse Collection FAQs

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What happens if my cart is damaged or stolen? Why did the County switch to automated refuse collection service? What if I want another cart? Will I have to pay every time I go to the Refuse Transfer Stations (RTS)? I am the only occupant of my home and don't create much garbage. I take what little I generate to the Lihue Refuse Transfer Station. Can I decline collection service? Is there a specific place I should place my cart outside? How much trash/what size is the cart? Do I get to keep my cart even if I move? Can I put all my trash in the cart? Is this the same program as curbside recycling? What day is my trash pickup?

State of Hawaiʻi Identification Cards

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How do I obtain a State Identification Card? What is the term for the state identification card? What are the fees for issuance of the state identification card? What documentation am I required to provide? Can I request to renew my state ID card without coming into your office? Am I required to obtain a state ID card? How early can I renew my state identification card? What happens if I let my state identification card expire? How do I apply for a duplicate state identification card? How do I renew my state identification card if I am currently out of state? How do I get a duplicate state identification card if I am currently out of state?

Transient Vacation Rentals (TVR)

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Do you have a complaint regarding the operation of an unpermitted short term vacation rental unit? Are you going to sell your TVR property? When can I submit my renewal packet? Is there a grace period for submitting a late renewal? Can I apply for a short term vacation rental use of my property? How do I verify if a TVR or homestay is legal or properly permitted? How can I get confirmation that the Planning Department has received my Renewal Application?