The Kauai Bus Mobile eTicket app is available for Android users on the google play store and on iOS in the Apple app store. The app can be used on all Mainline, Shuttle and Paratransit bus routes.
The Kauai Bus Mobile eTicket App is available on the majority of iOS and Android devices installed with recent operating systems. Older versions of software may not be supported.
We recommend that you set up an account for your convenience and protection, but you may check out as a guest. If you have created a customer account and your mobile device is lost, stolen, or replaced, you will be able to migrate unused, unexpired tickets to your new device when logging into your account on the new device.
You may pre-purchase tickets for future use and activate as you ride or purchase a ticket on the day of travel. Pre-purchased tickets expire 180 days after purchase even if not activated for use. monthly passes expire 180 days after purchase even if not activated for use.
Receipts are available through email for all purchases made through the Kauai Bus Mobile eTicket App. Please enter your email address when you purchase a ticket, and a receipt will be automatically emailed to you. If you can’t find your receipt, you can open the ticket from your ticket wallet and re-send the receipt to your email address.
The Kauai Bus does not issue refunds for unused fare media. In the event of service disruptions, please contact (808)246-8110
For help with the app please email etickethelp@kauai.gov or call (808)246-8110 to speak with someone directly.
Yes, purchased tickets expire after 180 days if they're not activated.
We recommend activating your ticket just before you board a Bus. Tickets will remain active for only 15 minutes. Tickets not scanned during the 15 minute active period will expire and become invalid.
You can buy up to 10 tickets per ticket type in a single purchase, up to a maximum of 20 tickets per ticket type in a day. You have to activate a ticket for each passenger before boarding a CTA vehicle. *Activating a large number of tickets will slow down the app
In some instances, Yes. A only a valid activated Mainline ticket can be used as a transfer on Mainline and Shuttle routes within a 90 minute period starting from when the ticket was first scanned by a validator.
Children 7 years of age or younger ride free with a fare-paying adult in groups of 9 or less children.
When making a purchase, you can select between a full price pass and a discounted pass. Discount fares are available for individuals with disabilities and youth ages 7-18. Proof of eligibility is required.
You have the option to store your credit card details for future transactions.
If your mobile phone is inoperable, you will have to use some other payment method for the trip.
Mobile tickets do not need cell phone or Wi-Fi services to be displayed. You do need connectivity to purchase a ticket, which must be done before boarding. If you lose cell phone service after purchasing a ticket, you will still be able to activate and display the ticket from the ticket wallet.
The Kauai Bus Mobile eTicket App is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, any sensitive data stored are highly encrypted, and systems are constantly being monitored for security vulnerabilities.